Privacy Policy
Privacy Policy LeadLock24/7 Effective Date: May 15, 2026
At LeadLock24/7 (operated by Howard Hills LLC), we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains in plain language how we collect, use, and safeguard information — especially for our SMS/text messaging services.
Information We Collect
We collect two types of information:
1. From Our Clients (Businesses)
Contact and account information (name, email, phone number, business details)
Scheduling/calendar access (if you connect it)
Any other information you provide to help us serve you
2. From End Users / Customers (People who call or text our clients)
Phone numbers
Names and any other details they voluntarily provide in messages
Appointment requests and related conversation content
How We Use This Information
To send text message replies on behalf of your business when calls are missed
To schedule appointments and communicate with your customers
To provide and improve our AI-powered messaging service
To support you, our client
SMS / Text Messaging Practices (A2P Compliance)
When we send text messages on your behalf:
Messages are sent only to individuals who have contacted your business or otherwise provided consent.
We respect all applicable laws including the Telephone Consumer Protection Act (TCPA).
Opt-Out: Recipients can stop receiving messages at any time by replying STOP.
Message and data rates may apply.
How We Share Information
We never sell your data or your customers’ data.
We do not share mobile phone numbers, opt-in consent information, or text message content with third parties or affiliates for marketing or promotional purposes.
We only share information as strictly necessary to provide the service with:
Trusted technology providers (such as SMS delivery platforms and AI services) who are required to protect the data
As required by law
Data Security
We use reasonable security measures to protect the information we handle. While no system is completely secure, we take protecting your information and your customers’ information seriously.
Call Recordings
We do not record or store phone call audio.
Website Analytics
Our website uses Google Analytics to help us understand site usage and improve our services. This data is handled in accordance with Google’s privacy practices.
Data Retention & Your Rights
We keep information only as long as needed to provide our services or meet legal requirements. You (or your customers) can request access to, correction of, or deletion of personal information by contacting us.
Children’s Privacy
Our service is built for businesses. We do not knowingly collect data from children under 13.
Changes to This Policy
We may update this policy occasionally. We will post the updated version here with a new effective date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
LeadLock24/7 Howard Hills LLC Madison, Alabama Phone: (256) 260-0974 Nathan Howard
Terms of Service
Terms of Service LeadLock24/7 Effective Date: May 15, 2026
Welcome to LeadLock24/7! Please read these Terms of Service carefully before using our service.
1. Agreement to Terms
By signing up for or using LeadLock24/7 (operated by Howard Hills LLC), you agree to these Terms of Service. If you do not agree, you may not use our service.
2. Our Service
LeadLock24/7 helps businesses respond to missed calls with AI-powered text messages and schedule appointments automatically. We act on your behalf to capture leads and book jobs you might otherwise miss.
3. Your Responsibilities
When using our service, you agree to:
Provide accurate business and contact information
Maintain proper consent from your customers for text messaging (you are responsible for obtaining consent where required by law)
Not use our service for any illegal purpose or to send spam
Keep your account login information secure
Pay all fees on time
4. SMS/Text Messaging
We only send texts to people who have contacted your business or otherwise provided consent.
Recipients can opt out at any time by replying STOP.
Message and data rates may apply.
You are responsible for ensuring you have the proper legal rights to have us text your customers.
5. Payments and Billing
You will be billed according to the plan you selected (monthly or as otherwise agreed).
All payments are non-refundable unless conditions of a refund guarantee are met.
We may change pricing with advance notice.
Late payments may result in suspension of service.
6. Intellectual Property
All technology, AI models, and materials provided by LeadLock24/7 remain our property. You are granted a limited license to use our service during your subscription.
7. Limitation of Liability
To the fullest extent permitted by law:
LeadLock24/7 is not liable for any missed calls, lost leads, or lost business.
Our total liability to you will not exceed the amount you paid us in the 12 months prior to the claim.
We are not responsible for any indirect, incidental, or consequential damages.
8. Termination
You may cancel your service at any time.
We may suspend or terminate your account if you violate these terms or fail to make payments.
Upon termination, you are responsible for any outstanding balances.
9. No Warranties
We provide the service “as is.” We do not guarantee 100% uptime, that every missed call will be answered, or specific results.
10. Governing Law
These Terms are governed by the laws of the State of Alabama, United States.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or through our website. Continued use of the service after changes means you accept the new terms.
12. Contact Us
If you have any questions about these Terms of Service, please contact us:
LeadLock24/7 Howard Hills LLC Madison, Alabama Phone: (256) 260-0974 Nathan Howard
About Us
10 Years of Experience
What Sets Us Apart
With a decade of expertise in automation technology, we’ve been helping businesses across various industries streamline their processes, boost productivity, and drive measurable results.
Our team has refined automation solutions to fit your unique needs, ensuring that every step of your operations is optimized for efficiency and growth.
